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N3uron Connectivity Systems Careers

Customer Success Associate and IIoT Evangelist

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Email resume and cover letter to: [email protected]

Job Details

Seniority Level:

Industrial Automation, Computer Software, Computer & Network Security

Employment Type:

Job Functions:
Customer Service,
Information Technology

Job Description

N3uron is a software development company specialising in the design of modern industrial software solutions that will empower organisations to embrace the new technology revolution, IIoT and Industry 4.0. We are offering a unique opportunity for Customer Success Associate and IIoT Evangelist to join our growing company. You will serve as the first point of contact for our international clients, providing technical support and education throughout the lifecycle of their cases. By ensuring high retention rates and outstanding customer satisfaction, you will contribute directly to our growth rate.

Our ideal applicant is highly motivated, a creative problem solver, and relentless in their desire to ensure an ideal client experience. You are professional, process-oriented, a talented communicator, and have a talent for mastering new technology and tools like Cybersecurity, communication protocols and cloud computing.

Desirable skills for this role include:
    • 2+ years of relevant work experience in one of the following: technical support, account management, project management, or consulting.
    • Bachelors/Master level education or equivalent life experience in one of the following areas: technical support, account, project or consulting management.
    • Ability to prioritise, multi-task, and perform effectively under pressure.
    • Ability to work cross-functionally with other departments.
    • Deep technical understanding of technologies related to the IIoT: Cybersecurity, Industrial Communication Protocols, SQL/NoSql Database and Cloud Computing.
    • Excellent English communication skills, written and verbal.
    • Experienced and comfortable in a fast-paced, high performance, open concept team environment. Experience in managing large accounts and the Customer’s satisfaction.
    • Customer-oriented with a strong relationship management skill.
Your role:
    • Responsible for providing excellent customer service experience and helping customers achieve their aspired goals.
    • Having a complete understanding of our products and services.
    • Ensuring retention and satisfaction of all assigned clients.
    • Proactively identify new workloads and expansion opportunities in each Customer to create value both for the Customer and for N3uron.
    • Build, maintain and leverage strong relationships with IT Decision Makers within each Customer to influence solution adoption and create strong support for new opportunities.
    • Facilitate channels of communication with customers around technical issues within their project concerning N3uron adoption.
    • Working in partnership with the Sales team to provide expanded services and support organic growth within existing accounts.
    • Providing Helpdesk support tickets to ensure timely completion and satisfaction.
    • Acting as a voice of the Customer by representing their perspectives and interests in areas such as Product Roadmap, Technical Support, Quality, etc.
    • Conduct training sessions with multiple user groups/roles/functions to help users understand the full capabilities of the platform and increase user adoption.
    • Conduct extended investigations alongside our users to facilitate the integration of our platform and toolsets into the Customers business processes.
    • Flexible core hours and working from home.
    • Incentive pay and employee referral bonus programs.
    • Benefits coverage.
    • A dynamic and rewarding environment where each and everyone’s contribution counts.
    • Be part of a community of smart and engaged people who dares to make a difference.

If you think you have the ability to keep growing and learning in a fast-moving environment like ours, we would love to hear from you. Please submit your CV on the following email [email protected] with a cover letter stating why you feel you would make a great addition to our team, along with your salary expectations. In return, we will provide a supportive and progressive environment with a wide range of opportunities for you to grow, both personally and professionally.

N3uron values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome all applicants, regardless of ethnic origin, nationality, gender, race, colour, religious beliefs, disability, sexual orientation or age.

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